Reference

Terms & Conditions for dewa200 asli

dewa200 asli Terms & Conditions set the rules for opening an account, using DANA or QRIS, accessing the lobby and requesting account help.

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dewa200 asli Terms & Conditions for dewa200 asli
HELP ROUTES

Get Terms Help Before Account Steps

A clear contact path matters when a policy question interrupts your account flow. We can help you understand a Terms & Conditions clause, identify the receipt needed for a DANA or QRIS…

Policy questions Ask us to clarify a specific Terms & Conditions clause before you open an account, add a wallet or request an account change. Include the section title and your question so our support team can answer the exact policy point rather than send a general reply.
Wallet status When DANA, OVO, GoPay or QRIS status does not match your account record, send the payment receipt through our stated support route. We use the account reference and transaction details to identify the step, while keeping passwords and one-time codes out of the request.
Access concerns If phone verification or a local eligibility check stops account access, contact us before trying repeated submissions. We explain the relevant Terms & Conditions rule, note whether access depends on local law and tell you which account detail needs correction.
DATA PRACTICES

How We Apply These Account Terms

We apply the policy through identifiable account steps rather than vague instructions. Phone verification connects access to the account record, payment references help us check wallet status and security controls limit what…

Account records

We use the account details you submit to administer access, complete phone verification and respond to policy requests. Keep your contact details current so a Terms & Conditions notice or security response reaches the account holder who made the request.

Payment references

A DANA, OVO, GoPay or QRIS receipt can help us match a wallet event to the right account. We ask for transaction references when needed, not your wallet password, PIN or one-time code.

Cookies

Cookies may keep a session, remember basic choices and help us apply account access rules consistently between login pages and the lobby. You can adjust browser controls, though some account steps may not work correctly when required cookies are blocked.

Security checks

We may ask for an account detail or phone confirmation before changing access data. This protects the policy record from an unverified request. Do not share your password or one-time code with anyone claiming to contact you for support.

Record retention

We retain account, payment and support records for the period needed to operate the account, resolve disputes and meet applicable legal duties. A request to remove data may be limited when a record must remain available for those purposes.

Policy changes

When Terms & Conditions wording changes, we make the updated text available on this page or through the relevant account notice. Check the current version before a new account step, wallet request or access decision where local law permits.

Terms & Conditions Questions Answered

These answers address the policy searches we hear most often from Indonesian account holders. They focus on access, payment records, privacy, support and changes to the Terms & Conditions, so you know which step to take before using the account where local law permits.

They cover account creation, phone verification, access eligibility, wallet and bank payment records, security checks, cookies, retained data, support requests and policy changes. Read the full page before opening an account or using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Yes. Account access and eligibility depends on local law, and you must use the service only where local law permits. If a local check prevents access, do not bypass it; contact our support route and ask which policy condition applies to your account.

Phone verification links the account to a contact detail that you control and helps us handle access changes securely. Our Terms & Conditions require this check before account access in the relevant flow. Keep your phone available and never share a one-time code.

The policy lets us use payment references to match a DANA or QRIS event with your account and investigate a status question. Keep the receipt, amount and reference available for support. We do not need your wallet PIN or one-time code to check the record.

You can contact us through the stated support path to ask for a correction, access request or deletion where applicable. We may need phone verification before changing account details, and some records may remain when retention is required for account or legal purposes.

We publish the current wording on this Terms & Conditions page or provide an account notice for a relevant change. Check the page before a new wallet or access step. Continuing where local law permits means you should rely on the current version available then.

Copy the section title or describe the account step that raised the question, then use our support contact route. We can explain how the clause applies to phone verification, payment status, cookies, security or retained records without asking for your password.

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